The smarter way to manage passenger accommodations during flight disruptions
When irregular operations strike, every second counts. Pax Aide connects airlines and hotels on a single, real-time platform — eliminating back-and-forth communication and getting distressed passengers where they need to be, faster.
Who It's For
Airlines
Easily manage passenger accommodations
Pax Aide gives airlines a centralized hub to find rooms, submit bookings, and manage passenger details — all without a single phone call.
Hotels
Seamless communication and transactions with airline partners
Pax Aide brings all your airline partner bookings into one dashboard, with real-time notifications, smart inventory management, and automated voucher generation.
Passengers
A hassle-free experience when it matters most
Pax Aide ensures passengers receive their room and meal vouchers quickly and digitally, with everything they need to get settled without the confusion.
Airline Features
Everything your operations team needs during a disruption — in one place.
Secure Login with Multiple Users
Airlines can add multiple users to access the system under one account
View Partner Hotels
Our real-time syncing feature ensures that any changes you make are immediately updated across all your devices. Experience seamless collaboration and stay in sync with the latest updates.
View Room Availability by Type
View hotel room availability under:
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Special Agreement Availability
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General Availability
Flexible Room Booking Requests
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Request rooms using Hard Block or soft block
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Specify the number of rooms needed.
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Include operational details such as:
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Cut-off time
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Estimated departure time
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Estimated arrival time
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Guest details are optional and can be provided later if unavailable.
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Option to include meal vouchers with the booking.
Booking & Request Management
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View all room requests in a single dashboard.
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Access current and past booking records.
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Get notifications on pending items or confirmations
Invoice Management
View and track invoices related to hotel bookings
Hotel Features
Manage airline bookings, maximize occupancy, and streamline every transaction
Secure Login with Multiple Users
Hotels can add multiple users to log in and manage the platform
Room Information Setup
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Define and manage hotel room details (e.g. room types, descriptions)
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Upload and manage room photos
Airline Partner Management
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Add and manage airline partners
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Assign special agreements to specific airlines
Pricing Management
Create reusable pricing templates:
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Tiered pricing
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Special Agreements (such as a Perm Block, Daily Allocation, Promo Pricing)
Inventory Management (Calendar-Based)
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Load room inventory using a calendar view
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Assign pricing templates to selected dates
Room Inventory Management
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Easily manage all incoming room requests from airlines
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Accept or reject booking requests
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View clear statuses for each request and booking
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Review, verify, and update guest details
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Upon acceptance, the system sends a confirmation email with a QR code and confirmation code
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Request authorization for additional food vouchers on accepted bookings
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Perform check-in and check-out directly in the system
Real-Time Airline Request Notifications
Receive instant notifications for new requests and updates
Shared Platform Benefits
Direct communication between end users
Hotel and airline are able to facilitate requests directly, eliminating a 3rd party
Real-Time Updates
Room availability, request status, approvals, and changes are updated in real time for both airlines and hotels.
End-to-End Booking Lifecycle Tracking
Track bookings from request → acceptance → check-in → check-out
Operational Clarity
Cut-off times and estimated arrival/departure details help hotels prepare for guest arrivals
Secure Guest Verification
QR codes and confirmation codes ensure legitimate guest check-ins
Built for Distressed Passenger Operations
Designed to handle fast-paced, time-sensitive airline disruption scenarios
Interested in Pax Aide? Get in touch with us!